Pedigree Pet Services
Service Agreement

1. Overview. Client identified below, enters into the agreement with Pedigree Pet Services LLC, its agents, affiliates, contractors, representatives, assistants and/or associates, the contents of the agreement apply to the initial period of time during which services will be rendered, hereinafter referred to as “Service Period,” as well as to any subsequent Service Period's in the future. Details of the services to be provided are expressed separately – in writing, orally or both – and may be changed from time to time upon Client's notification and Pedigree Pet Services subsequent acknowledgment and agreement. Cost of services are based upon Pedigree Pet Services published rates and fees, which are available for Client's review, and they are subject to change without notice.

2. Confirmation of Service Periods. Regardless of whether Client has reserved a Service Periods with Pedigree Pet Services, it is incumbent on Client to receive an email saying APPROVED from the system in order for the booking to be confirmed. If the client does not receive such email, then there is no booking in the system.

3. Client's return – Pedigree Pet Services assumes that Client arrives home on schedule.

4. Extension of Service Period. In the event of a delay in the Client's return , Client must contact Pedigree Pet Services at earliest opportunity. Service Periods may be extended by mutual agreement between Pedigree Pet Services and Client preferable by email. In case of international travel, cruise ship travel, or emergency situations, in which an emergency telephone call to Pedigree Pet Services is not possible or practical, Pedigree Pet Services may extend the Service Periods to accommodate the needs of the pets, plants and home for a maximum of seventy-two (72) hours. If no contact is made to Pedigree Pet Services within seventy-two (72) hours, Pedigree Pet Services, reserves the right to surrender key(s) of the home and the care of its animal inhabitants to a pre-specified Emergency Contact, at which point the Service Period closes.

5. Food and Supplies. Client agrees to ensure that an adequate amount of food and/or other supplies are available, obtainable, in good condition, and in a location that Pedigree Pet Services can easily locate in the home prior to the commencement of the Service Periods and for the duration of the entire Service Period. Client understands that depletion of such food and/or other supplies would result in Pedigree Pet Services replenishment with the same or a reasonable substitute in any quantity at client's expense, plus applicable errand surcharges.

6. Security Systems Pedigree Pet Services is not liable for any charges, fines, or other damages resulting from the malfunction or unintended triggering of a security system.

7. Keys/Lockout At least one key to the home will be given to Pedigree Pet Services to keep on file by the completion of the second booking. If a garage code is offered to gain entry to your home, it is the clients responsibility for any missed visits due to malfunction or power outage. If a key is NOT retained by the third booking a fee of $25.00 will be incurred for pick up and drop off of the key. In the event that Pedigree Pet Services is required to employ a locksmith to gain entry into a client's premises due to the malfunction of the lock, or failure of Client to provide a functioning key to Pedigree Pet Services, it shall be the responsibility of Client to reimburse Pedigree Pet Services for all costs incurred. The Client expressly gives Pedigree Pet Services the authority to employ a locksmith on Client's behalf in the event of the aforementioned circumstance(s).

8. Property Damage. Pedigree Pet Services is not responsible for damage to Client's property caused by Client's pet(s) during the Service Period. If any neighbor, friend, family member, contractor, or other Client representative enters Client's home or property during a Service Period, Pedigree Pet Services is not responsible for damages or loss to Client's property.

9. Personal Injury. Client assumes responsibility for injuries and disabilities sustained by Pedigree Pet Services caused by clients' pets and/or home, including, but not limited to, bites, scratches, mauls, hazards, etc. Pedigree Pet Services generally does not provide service for aggressive animals. If client misrepresents an animals history of aggression, client places Pedigree Pet Services at substantial risk and may be liable for significant punitive damages. If any of client's pets exhibit signs or acts of aggression after client enters this agreement, client is obligated to notify Pedigree Pet Services of the incident(s) (a) at once if a service period is pending, or (b) upon requesting future service. Pedigree Pet Services decision to provide care to an animal(s) following client disclosure of unsatisfactory animal's behavior does not indemnify client from claims resulting from such animal(s). If Pedigree Pet Services takes pet(s) off clients premise(s), client agrees to indemnify and hold harmless Pedigree Pet Services for any injury or damage which may be caused to others by the actions of clients pet(s), or to clients pet(s) caused by the actions of other animal(s), including, but not limited to, loose or stray dogs.

10. Plant Care. Upon request Pedigree Pet Services will provide reasonable plant maintenance, however client indemnify Pedigree Pet Services from liability in the event the plant becomes damaged.

11. Outdoor Animal(s). Pedigree Pet Services is not responsible for injury, disappearance, or death of pet(s) with unaided or unassisted access to the outdoors, including dog doors. Un aided or unassisted access will include but not be limited to pet doors.

12. Loss of Animal(s). Pedigree Pet Services strongly encourages client to maintain legible and accurate identification on pet(s), even if the pet(s) is not normally provided access to the outdoors. Clients should insure that an animal(s), which may be quick to spring from the premise upon the opening of a door or gate, is additionally restrained from the exit. (i.e. Crate, internal door, etc.) If client fails to comply with such reasonable and prudent precautions, then client agrees to indemnify and hold harmless Pedigree Pet Services from the loss of such pet(s).

13. Urgent Animal Care. In case of an illness or injury that Pedigree Pet Services believes to threaten clients pet(s) lives or quality of life, Pedigree Pet Services will make every reasonable attempt to secure prompt treatment for clients pet(s). Client authorizes Pedigree Pet Services to authorize emergency first aid and/or medical surgical treatment to clients pet(s) at a veterinary clinic of Pedigree Pet Services choice during the service period, and client agrees to be solely responsible for all expenses incurred resulting from such effort, even if unsuccessful, up to limits designated in writing, or if not available, at Pedigree Pet Services discretion. Due to the nature and urgency of some pet(s) health emergency, where time is of the essence, there may not be time to consult with client and/or Client specified emergency contact(s) when Pedigree Pet Services considers it's safe and/or appropriate to do so.

14. Urgent Home Care. In the event that Client's home is damaged during the Service Period, and if Pedigree Pet Services will first attempt contact with Clients and/or Emergency Contact(s) to establish a plan of action, and if neither Client, nor Emergency Contact(s), can be reached, Client authorizes Pedigree Pet Services to take appropriate steps to return the property to a safe, secured and/or stable condition at Client's expense. Examples of such urgent home care include but are not limited to window breakage, water damage due to plumbing problems, forced entry, tree limb damage, vehicle damage, etc.

15. We always advise that you have your pet spayed/neutered at around 6 months. We are not responsible should your pet become pregnant while in our care during playtime with other dogs. We will not take your dog to playgroup if they are in heat. Walks will be provided instead.

16. Trespassers. During the Service Period there is to be no one else allowed on the Client's property (including home and yard) without prior approval from both Pedigree Pet Services and the Client. If anyone other than Pedigree Pet Services enters the client's property during the Service Period without advance acknowledgment to Pedigree Pet Services, the Client will be responsible for all situations thereafter the trespassers entry.

17. Discretionary License. If Pedigree Pet Services determines, at its sole discretion, that it is unsafe to enter Client's property and/or approach Client's pet(s), or if damages or injuries occur during the Service Period, Pedigree Pet Services reserves the right to close the Service Period prior to its scheduled closure and/pr secure one or more pets in any manner necessary, including, but not limits to, crating, tethering, confining, off-site boarding, off-site kenneling, or off-site sheltering, at Client's expense.

18. Online Registration and Profile: Pedigree Pet Services uses a safe and encrypted online system to store clients information. This is the clients responsibility to ensure that the system is always up to date and the sitters will be using the info provided in the system as the ultimate instruction for the home and pet care.

19. Mandatory Arbitration: If a dispute arises between Pedigree Pet Services and the client any action must be attempted to be resolved by either mediation or non-binding arbitration before any legal action is commenced. If either party institutes mediation or arbitration it is agreed that the rules of the American Arbitration Association will govern the proceedings. The parties agree to split mediation and arbitration costs.

20. Attorneys' Fees. If client commences a legal proceeding to enforce or obtain a declaration of rights under this agreement, and Pedigree Pet Services becomes the prevailing party in such proceeding, then Pedigree Pet Services shall be entitled to recover its reasonable attorney's fees and costs incurred in the proceeding from the non prevailing Client, as well as any reasonable attorney's fees and costs that Pedigree Pet Services incurred prior to commencing the proceeding.

21. Payment Terms. Unless otherwise mutually agreed upon, payment for the first service is due during the week of the visit. Payments for services thereafter will be charged up to 3 days prior to the start date. Credit cards will be charged every Thursday for the services provided that week. A late fee of $20.00 will be charge for any invoices that are over ten (10) days overdue. Accounts outstanding more than sixty days from the end of the Service Period may be turned over to a collection agency. Client agrees to pay all costs associated with the employment of such collection agency in obtaining or attempting to obtain the outstanding balance due and applicable late fee(s). Client agrees to notify Pedigree Pet Services by email or text and not the employee when canceling services by 9 am the day of scheduled services. If proper notification is not given, then client will be billed the full cost for scheduled service on that day.

22. Severance and Choice of law: If any term or terms of this agreement are deemed invalid or illegal by a court of competent jurisdiction, that term shall not affect the validity of the remaining provisions of this agreement. This Agreement shall be governed by the laws of the Commonwealth of Massachusetts.

23. Pictures. Client agrees to have pictures taken of their pets if Pedigree Pet Services wants to use them for marketing purposes. The pictures will only be of the pets and no breach of security will be at risk.

24. Weather. Pedigree Pet Services reserves the right to shorten visits due to unfavorable weather conditions including wind, snow, torrential rain, thunder or lightning, etc. If there is a lot of snow, we reserve the right to cancel services for that day and client will not be charged.

I have READ, UNDERSTAND, AND AGREE too, all terms and conditions specified above and have been provided a legible copy of this document.